Designing Empathy Into Customer Experience – Blake Michelle Morgan
Pegasystems on Twitter: ""Are you concerned about all these AI algorithms? Well if you are, it will probably get worse." In his PegaWorld keynote, Dr. Rob Walker talks about feelings, fear, and
Pegasystems Announces New AI-Powered Customer Journey Capabilities
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Hyper-Personalizing the Customer Experience w/ AI with Rob Walker | The TWIML AI Podcast
Pegasystems on Twitter: "Learn how to balance risk & award with #AI from Dr. Rob Walker at #PegaWorld. Register now: https://t.co/i1hAjIvE2F https://t.co/UstFxFQsik" / Twitter
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Rob Walker: How to operationalize empathy at scale | Pega